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Return Policy

To ensure your rights, please read the corresponding policy based on your shipping address.

【General Rules】

This section applies to orders from all regions:

• Unboxing Video (Important): To protect the rights of both parties, please ensure you record a continuous and uninterrupted video when unboxing the package. If there are any missing items or damages, you must provide the video file and contact us within 7 days of receipt.Requests made after this period will not be accepted.

• Contact Information:

Customer Service Email: sales@halohoo.com

Customer Service Hotline: +886-2-2511-0855

A.【Taiwan Orders】

In accordance with the Consumer Protection Act, consumers in Taiwan are entitled to a 7-day inspection period (not a trial period) upon arrival of the goods.

1. Return Policy

• 7-Day Inspection Period: You have a 7-day inspection period (including weekends and holidays) starting from the day the product arrives.

• Return Conditions: Returned items must be in "Brand New Condition" and "Complete Packaging" (including the main product, accessories, gifts, invoice, original box, and all accompanying documents); otherwise, returns will not be accepted.

• Exceptions: "Customized products" or "Opened personal hygiene products" are not eligible for the 7-day inspection period according to regulations.

• Non-Returnable Circumstances: Cases exceeding the 7-day period, items that have been opened/used, damage caused by human factors (e.g., stains, scratches), incomplete accessories, or malicious/bulk returns.

2. Return Process for Taiwan

• Return: Contact Customer Service → Confirm Eligibility → Prepare the complete product and invoice→ Return the item via Chunghwa Post.

• Refund: After confirming a successful return, credit card payments will be refunded directly to the original card. For Cash on Delivery (COD) orders, please provide your bank account information for a wire transfer refund.

B.【International Orders】

The 7-day inspection period does not apply to international orders.

1. International Return & Exchange Regulations

• Non-Defective Items: Due to the complexity and high cost of international shipping, we do not accept returns or exchanges for personal reasons (e.g., "not as expected," "wrong size," "color difference," or "allergic reactions"), except for "Major Product Defects" or "Incorrect Items Shipped."

• Definition of Defect: Limited to functional damage, large stains, or obvious breakage.

• Non-Defective Scope: Natural material variations (texture/color), minor deviations in welding points, microscopic surface scratches, manual measurement errors, or minor packaging compression caused by transportation. These are considered normal within international inspection standards.

2. International Fees and Handling

• Shipping Costs: If the error is confirmed to be on the seller's part (wrong item/defect), the seller will bear the return shipping cost. In special cases where the seller agrees to a return, the round-trip international shipping fees, import duties, and administrative fees must be borne by the buyer and will be deducted from the refund.

• Package Rejection: If a package is returned due to "Incorrect Shipping Information" or "Unclaimed Package," the buyer must bear all resulting shipping fees and expenses. If the package is destroyed by customs due to inability to return, the seller will not provide a refund or reshipment.